15:10 - 15:40  |  Customer Experience Theatre

The digital hero’s journey: Using big data to uncover business value and meaning at work

Wednesday 13 November 2019


Big data has big power. It has the power to make CX professionals and their companies heroes or losers. Those that successfully use data to uncover customer experience issues are not only able to provide business value and drive positive change in their organisations, but also find more meaning in their work, report boost in motivation, reduce burnout and minimise turnover.
In this session we will follow in the footsteps of the digital CX heroes, learn their formula for success and how it can be implemented in your business.

Key Topics:
• How to keep teams motivated in the workplace
• Key steps in the digital hero’s journey
• Real digital hero examples